Draft. This document is the initial pre-launch version of the Nine·Tails Terms of Service. It will be reviewed by counsel and the legal-entity name + email addresses will be finalized before any paid customer signs up. If you're reading this on the public site after we've launched, this banner means we forgot to remove it — please email hello@ninetailsagency.com.
1. Who we are
Nine·Tails is a service operated by Nine Tails ("Nine·Tails," "we," "our") at the domain ninetailsagency.com. These terms ("Terms") govern your use of the Nine·Tails service, including the website, the dashboard, and the reports the service generates ("the Service").
2. Acceptance
By creating an account or paying for a subscription you agree to these Terms. If you're using the Service on behalf of a company, you represent that you have authority to bind that company.
3. The Service
The Service ingests advertising and analytics data from third-party platforms you authorize (Meta, Google Ads, GA4, TikTok, LinkedIn Ads, HubSpot, Stripe, Shopify, and Klaviyo at the time of writing), drafts editorial monthly reports against that data, and lets you review, edit, and send those reports to your end clients under your own brand.
We do not contact your end clients directly. The Service sends reports only when an authorized member of your team approves and ships them.
4. Your account
You're responsible for keeping your sign-in credentials confidential and for everything that happens under your account. Tell us at hello@ninetailsagency.com if you suspect your account has been compromised.
5. Subscription, billing, and cancellation
Plans, prices, and limits are listed at ninetailsagency.com/pricing. You authorize us to charge your payment method on the cadence you choose (monthly or annual).
- Upgrades prorate to the day.
- Downgrades take effect at the end of the current billing period.
- Cancellations stop your renewal; your access continues through the end of the current period.
- Refunds. Full refund within 14 days of the first paid month. After that, monthly cancels at end-of-cycle and annual prorates the unused months.
We may change pricing with 30 days' notice. Founding-pricing customers — the first 50 paid agencies — keep their original price for the lifetime of an active, continuous subscription.
6. Content and data
You retain all rights to data you connect to the Service ("Customer Data") and to the reports the Service drafts on your behalf ("Reports"). You grant us a limited license to process that data and produce those reports on your behalf. We do not sell your data, share it with advertisers, or use it to train external models.